Privacy Policy

Last updated: 31 January 2026

This Privacy Policy explains how Cooling Care Services (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website or contact us for AC/HVAC services.

1) Who we are

Business/Service Name: Cooling Care Services
Owner/Advertiser (Individual): SK ANWARUL HAQUE
Service Type: AC & HVAC repair, installation, servicing/maintenance, filter replacement & ductless AC services
Service Area: Bhubaneswar and nearby areas
Phone/WhatsApp: 7682906450
Legal/Registered Address (as per ID documents): 160, Lataharan, PO: Lataharan, Puri, Odisha – 752119
Service/Operating Address: Dumduma H.B Colony, L-309, Bhubaneswar, Odisha – 751019
Website: https://coolingcareservices.in/

2) Information we collect

We may collect the following information:

  • Contact details: name, phone number, email (if provided).
  • Service details: address/location, AC issue details, preferred date/time, and service type.
  • Communication records: messages/calls via phone, WhatsApp, or website enquiry forms.
  • Website usage data: IP address, browser/device info, pages visited, and approximate location (city-level), collected via cookies/analytics (if enabled).

3) How we collect information

  • When you submit a form on our website (e.g., enquiry / booking request).
  • When you call or message us on WhatsApp.
  • Automatically through cookies and similar technologies (if enabled on the site).

4) Why we use your information

We use your information to:

  • Respond to enquiries and provide quotes/estimates.
  • Schedule service visits and provide AC/HVAC services at your location.
  • Contact you about service status, rescheduling, and after-service support.
  • Improve our website and customer experience.
  • Prevent fraud, misuse, or security issues.

5) Cookies & tracking

Our website may use cookies or similar technologies to improve performance and measure traffic. We may also use marketing tools such as Google Ads conversion tracking/remarketing (if enabled) to understand ad performance.

  • You can control cookies through your browser settings.
  • Some site features may not work properly if cookies are disabled.

6) Sharing of information

We do not sell your personal information.

We may share limited information only when required to deliver our services, such as:

  • With our technicians/field team for visiting your location and completing the service.
  • With service partners/vendors only if needed for a specific service request (e.g., spare parts).
  • With legal/government authorities if required by law.

7) Data retention

We keep customer information only as long as needed for service delivery, support, record-keeping, and legal/compliance purposes, and delete or anonymize data that is no longer required.

8) Data security

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to customer details is limited to the owner/admin and assigned technicians for service completion. However, no online system is 100% secure, and we cannot guarantee absolute security.

9) Your choices & rights

You can request to access, correct, update, or delete your personal information (subject to legal requirements).

To make a request, contact us at 7682906450.

10) Third-party links

Our website may contain links to third-party websites (e.g., Google, WhatsApp). We are not responsible for the privacy practices of those websites. Please review their policies separately.

11) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13) Contact us

Cooling Care Services
Owner/Advertiser (Individual): SK ANWARUL HAQUE
Phone/WhatsApp: 7682906450
Legal/Registered Address (as per ID documents): 160, Lataharan, PO: Lataharan, Puri, Odisha – 752119
Service/Operating Address: Dumduma H.B Colony, L-309, Bhubaneswar, Odisha – 751019

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